Frequently Asked Questions

Here are some of the questions customers ask us most often about our water damage restoration, fire damage restoration, and mold remediation services. Call us at 866-869-4167 for the answers to your questions.

Water Damage FAQ

  Why should I call Flood Damage Pro immediately?

Where there's water damage, there's always a risk that mold will start growing. In fact, you only have 48-72 hours to get your property dry. That's not a lot of time, and it will be difficult to do without professional drying equipment, used correctly. The sooner you can get started recovering your property, the better your chances of a simpler, less expensive restoration. See our video for more information.

  When should I call my insurance company?

It's a good idea to call your insurance company as soon as you can. They are the only ones who can advise you on what is covered under your insurance policy. They will also be able to tell you how to prevent extra damage by getting rid of the water as soon as possible, and open your damage claim for you.

  What should I do before you come?

While you are waiting for our team to arrive, here are a few things you can get started on:

• Safety first - if the water damaged areas include electrical appliances, stay out of the area. You don't want to risk electrocuting yourself.
• You need to stop the flow of water. If there is a burst pipe, turn off the water main. If there is a leak from the roof, put a bucket under it.
• Remove light pieces of furniture, electronics or other belongings out of the path of the water.

  How much does it cost to repair water damage?

Every water loss is different, so there is no set price for water damage restoration. You can think of pricing water damage sort of like buying food from a cafeteria - there is a menu, and each and every item has a price attached to it. This means that Flood Damage Pro can charge for exactly what we do to restore your property - and nothing else.

  Can I restore the damage myself?

Unless you have access to professional equipment and experience using it, Flood Damage Pro would not recommend it. A professional restoration can prevent mold growth by quickly and effectively removing water and humidity.

Mold Remediation FAQ

  What is mold?

Mold is a spore that is naturally found in the air indoors and outdoors. When the environment is wet or humid, the spores can start to grow and reproduce, causing health issues in your home or business. To learn more about mold, see our Mold Overview.

  How can I identify a mold problem?

Mold can cause black or greenish splotches in damp areas, like walls, ceilings, or floors. Even if you just smell an unpleasant, musty odor, we recommend that you get it checked out. You can have a mold infestation and not be able to see it at all.

  What's the difference between mold remediation and mold removal?

It is impossible to remove mold completely, but we can remove actively growing mold in our mold remediation process. When mold is growing, it releases new spores into the air, which is why we take care of mold at the source.

  Can I clean up mold by myself?

If you suspect a mold problem, call a professional. Mold grows very quickly, and can make you or your loved ones ill. You can do more harm than good by trying to clean up mold without the proper equipment.

  What can the experts do better than I can?

Mold remediation experts, like the staff at Flood Damage Pro, know how to take care of the mold problem without spreading it further and making it worse. We contain the work area to make sure that even the air stays clean and fresh. We can also test different areas of your home to confirm the required work area, and to determine when the amount of mold spores in the air has returned to normal levels.

Fire Damage FAQ

  Why do I need to take care of fire damage so quickly?

You'd think that once the fire is put out, the damage is already done, right? Wrong! Smoke and soot can further damage your property, and must be treated professionally for a successful restoration. Read here for more information.

  What should I do before you come?

Call your insurance company to start the claims process. You can also start to collect information about damaged items to submit to the insurance, and document all the damage caused by the fire.

  Are there things to avoid doing?

Don't try to clean it up yourself. Fire and smoke damage needs to be treated in specific ways to remove the soot and smoky smell from your property. In fact, regular cleaning, like throwing curtains in the washing machine to try to remove the smoke, will do exactly the opposite. It will seal in the smoke and make it impossible to remove. Only a fire damage restoration expert will know exactly which methods to use for which materials.

  Can my personal property be restored?

It will depend on the particular circumstances, but Flood Damage Pro uses industry standard techniques to restore fire and smoke damaged furniture, clothes, and other personal property.

  Do I need to move out of my property during the restoration?

Flood Damage Pro will do our best to minimize your inconvenience to you during the restoration. However, only you can decide if you wish to live in your fire-damaged home for the duration or if you might do better moving out briefly. You should speak to your insurance company to determine if accommodations would be covered under your insurance policy.

Insurance FAQ

  How do I know if the damage will be covered by insurance?

Check with your insurance company! Really, it depends on the details of your specific insurance policy. Some policies have exclusions, so it's best to check with your insurance company rather than rely on someone else's experience.

  I want to start now with repairs: will the insurance let me?

In most cases, your insurance company requires you to take steps, such as water extraction, to protect your property from further damage. Give your insurance company a call, and be sure to document the damage before you repair it. Take pictures, make lists, and don’t throw anything away until the insurance adjuster has come out to inspect your property.

  Can I choose a different contractor than my insurance company recommended?

Yes. While your insurance company may recommend a contractor to you for the restoration, you are under no obligation to use their contractor. You may choose any restoration provider you feel will take care of your property the way you want it to be cared for.

  Will my insurance premium increase after I file an insurance claim?

There is always a chance that your insurance company will increase your premium if you file a claim. Look at the whole picture, including the price estimate and your deductible. If the deductible amount is close to the cost of the restoration services, you might be better off not filing a claim, and paying for the work yourself.